The role

The Customer Support Department is responsible to interact with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high quality service and assistance by the customers.

The ideal candidate will possess the following qualifications/skills:

• Proven customer support experience
• Experience/background in Forex and the Financial Market is a plus
• Excellent command of the English and Arabic languages, both verbal and written
• Proficiency in the use of Microsoft Office Word, Excel, Outlook
• Strong phone contact handling skills and active listening
• Ability to work under pressure and meet deadlines
• Excellent communication and presentation skills
• Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)

The successful candidate will be accountable for:

• Effectively managing the company chats, E-mails and calls
• Identifying and assessing customer’s needs to achieve satisfaction
• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
• Offer support to the lead/client within the specified time frame
• Updating CRM and keeping records of all communications and action taken
• Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
• Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
• Work independently and in teams
• Follow standard processes and procedures.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The role

Our Sales Department manages sales of the Company’s products and services various regions. The Customer Sales representative will be responsible for the sales activities in China and assist the team in achieving the targets.

The ideal candidate will possess the following qualifications/skills:

• Fluency in Chinese and English both verbal and written is a must.
• Relevant experience background in the forex industry would be considered as an advantage
• Qualifications in economics/ finance or any related is a plus
• Ability to work shifts on a 24/5 hour basis
• Knowledge of Meta Trader platforms is desirable
• Ability to meet deadlines
• Strong analytical and problem solving skills
• Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment
• Teamwork driven and willingness to ensure results are achieved

The successful candidate will be accountable for:

• Assists customers to open trading accounts
• Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
• Handles welcome calls/call-back requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information regarding platforms and services offered
• Handling of back office queries
• Supporting clients with technical and troubleshooting issues
• Dealing with customer complaints promptly and effectively
• Providing support and troubleshooting on Meta Trader platforms
• Liaising with all departments to resolve issues
• Suggests ideas and action to develop the market
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
• Forwards any issues or requests to the head of the department and/or the appropriate department
• Educates the customer where applicable
• Ability to work in a dynamic and multicultural environment

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• Graduated with a College/University degree.
• Excellent command of the English and Arabic languages, both verbal and written
• Excellent communication and interpersonal
• Outstanding customer communication skills.
• Strong knowledge in Microsoft Office and Computer literacy.
• Works independently and as a part of a team.
• Ability to work under pressure and meet deadlines.
• Must be eligible to work in Cyprus.

The successful candidate will be accountable for:

• Inputting, processing, authorizing and reviewing deposits and withdrawals.
• Assisting and performing KYC related to payments, to ensure that all processing meets regulatory requirements.
• Resolving internal and external queries regarding payments.
• Identifying and enhancing internal procedures, systems and controls.
• Assisting and supporting with auditing and reconciliation of payment transactions.
• Answer all emails received from clients regarding queries on payment transactions.
• Dealing with queries.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• MA/MSc University Degree in Marketing or any other related subjects.
• Preferably a minimum 1-2 years’ experience in similar or related position.
• Proven record of excellent writing demonstrated in a professional portfolio.
• Impeccable grasp of the English language, including idioms spelling and grammar.
• Strong interpersonal skills and willingness to communicate with colleagues, and management.
• Good time management skills and ability to work on multiple projects with different objectives simultaneously and meet tight deadlines.
• Familiarity to the company’s brand image, products, and services.
• Team Player with a strong work ethic with ability to work independently with little or no daily supervision.
• Strong detail oriented and Organizational skills.
• Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint.
• Must be eligible to work in Cyprus.

The successful candidate will be accountable for:

• Conducting research on industry-related topics to develop original content.
• Developing content for marketing campaigns, banners, blogs, articles, product descriptions, social media, email and the company website.
• Proofreading content for errors and inconsistencies.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Assisting with the design and implementation of the social media strategy.
• Generate, edit, publish and share engaging content on social media daily (e.g. original text, photos, videos and news)
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency.
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up to date with current technologies and trends in social media, design tools and applications.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven experience in email marketing within the financial industry, preferably in forex or trading.
• Strong understanding of email marketing platforms (e.g., Pardot,HubSpot, Mailchimp or similar), marketing automation tools, and CRM systems.
• Demonstrated proficiency in creating, implementing, and optimizing email campaigns.
• Excellent analytical skills and the ability to derive insights from data.
• Up-to-date knowledge of email marketing trends, best practices, and industry regulations.
• Exceptional written and verbal communication skills.
• Detail-oriented with a focus on delivering high-quality, error-free content.
• Ability to thrive in a fast-paced, dynamic environment.

The successful candidate will be accountable for:

Email Campaign Strategy:

• Develop and execute comprehensive email marketing strategies to engage and retain clients.
• Collaborate with cross-functional teams to align email campaigns with broader marketing initiatives.

Segmentation and Targeting:

• Utilize data-driven insights to segment the audience and tailor email content for specific client segments.
• Implement targeted campaigns to enhance client engagement and conversion rates.

Content Creation:

• Craft compelling and relevant content for email campaigns, newsletters, and promotional materials.
• Ensure messaging aligns with the company’s brand and values while adhering to industry regulations.

Automation and Personalization:

• Implement marketing automation workflows to enhance the efficiency of email campaigns.
• Personalize communications to create a tailored experience for each client.

Performance Analysis:

• Monitor and analyze key performance indicators (KPIs) of email campaigns.
• Use data insights to optimize future campaigns, improve open rates, click-through rates, and conversion rates.

Compliance and Regulations:

• Stay informed about industry regulations and compliance requirements related to email marketing.
• Ensure all email campaigns adhere to legal standards and best practices.

A/B Testing:

• Conduct A/B testing on various elements of email campaigns to optimize performance.
• Implement learnings to continually improve the effectiveness of email communications.

Collaboration:

• Collaborate with operations, design, content, and analytics teams to create cohesive and impactful email campaigns.
• Coordinate with other marketing channels to ensure a unified and consistent brand message.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• Bachelor’s Degree in graphic design
• 2-5 years of graphic design experience or a degree-level professional qualification relevant to graphic design
• Possession of creative fair, versatility conceptual and visual ability
• Proficiency in the use of Adobe Creative Cloud Suite (such as Adobe Photoshop, Illustrator, InDesign, After Effects, Html banners)
• Professionalism regarding time and deadlines
• Knowledge of the financial industry will be considered an advantage
• Excellent oral and written communication skills in English

The successful candidate will be accountable for:

• Designing static and animated banners for use online campaigns and web pages.
• Maintaining the company brand look and guidelines
• Preparing designs across a range of media channels
• Designing offline artwork for print
• Preparing Landing pages that work
• Taking a role in the Marketing department
• UI, UX Design experience will be considered an advantage

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

We are seeking a Marketing Operations Coordinator to join our dynamic marketing team. The successful candidate will play a vital role in coordinating and optimizing our marketing operations to ensure efficient workflows and successful campaign execution. This position requires a detail-oriented individual with a strategic mindset and a passion for streamlining processes to enhance overall marketing performance.

The ideal candidate will possess the following qualifications/skills:

• Bachelor’s degree in Marketing, Business, or related field.
• Proven experience in marketing operations, campaign coordination, or a similar role.
• Strong analytical skills and proficiency in data analysis tools.
• Familiarity with marketing technologies and tools (CRM, marketing automation, analytics platforms, etc.).
• Excellent organizational and project management skills.
• Ability to work collaboratively in a team environment.
• Strong communication skills with the ability to convey complex ideas effectively.

Preferred Qualifications:

• Certification in marketing operations or relevant field.
• Experience with project management methodologies (Agile, Scrum, etc.).
• Proficiency in using marketing automation platforms and CRM systems.

This position offers an exciting opportunity for an individual passionate about optimizing marketing operations and contributing to the success of our marketing initiatives. If you are driven, detail-oriented, and thrive in a dynamic team environment, we encourage you to apply and be a part of our innovative marketing team.

The successful candidate will be accountable for:

• Campaign Coordination: Manage the coordination and execution of marketing campaigns across various channels, ensuring seamless implementation and alignment with marketing objectives.
• Process Optimization: Develop, document, and refine marketing processes to enhance efficiency, scalability, and effectiveness. Identify areas for improvement and implement solutions for streamlined workflows.
• Marketing Technology Management: Oversee and manage marketing tools and technologies, collaborating with the team to leverage these tools effectively, and providing support for troubleshooting and optimizing their use.
• Cross-Functional Collaboration: Collaborate with internal teams such as sales, product, and design to ensure alignment and integration of marketing strategies with overall business objectives.
• Quality Assurance: Perform quality checks on marketing materials and content to ensure brand consistency and compliance with company standards.
• Documentation and Training: Maintain documentation of marketing processes and procedures. Provide training and support to team members on new tools, processes, and best practices.
• Email Campaign Management: Oversee the planning, execution, and analysis of email marketing campaigns, ensuring they align with marketing objectives and target audience needs.
• Email Platform Expertise: Utilize in-depth knowledge and hands-on experience with email marketing platforms, to create, schedule, and optimize campaigns effectively.
• Segmentation and Targeting: Implement segmentation strategies to personalize and target email campaigns, ensuring maximum engagement and conversions.
• Performance Analysis: Analyze key metrics, such as open rates, click-through rates, and conversions, to assess the performance of email campaigns. Make data-driven recommendations for improvement.
• Compliance and Best Practices: Ensure compliance with email marketing regulations (e.g., CAN-SPAM, GDPR) and stay updated on industry best practices to enhance campaign effectiveness.
• Testing and Optimization: Conduct A/B tests on various elements of email campaigns (subject lines, content, timing, etc.) to optimize performance and engagement.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• University Degree in Computer Science or related field.
• 2-3 years of experience with TypeScript.
• Familiarity with Ionic/Angular frameworks will be considered an advantage.
• Knowledge of Laravel/Lumen is a plus, but not required.
• Ability to work under pressure.
• Ability to meet deadlines.
• Good command of the English language, both verbal and written.
• Teamwork driven and willingness to ensure results are achieved.

The successful candidate will be accountable for:

• Development and/or maintenance of software for the purposes of Windsor Solutions (in further text WS) and/or its clients or partners following the designs that will be provided from Analysis & Design Department.
• Troubleshoot bug reports and apply fixes.
• Document developed software.
• Keep and maintain produced work on version control software.
• Inform and get approval from Software Development Department Manager for any modification/development that affects the provided Design.
• Present developed software to the Software Development Department Manager to get approval for passing to Quality Assurance.
• Report for work progress to the Software Development Department Manager.
• Assist Analysis & Design and to Quality Assurance Departments if requested.
• Assist and cooperate with database developers if required.
• Research for new tools, technologies related to services/libraries/components development and give proposals to the Software Development Department Manager.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• BA/BSc University Degree in Mathematics/ Finance/ Economics/or any other related subject
• Excellent command of the English language, both verbal and written
• Experience in a similar role is considered an advantage
• Willingness to obtain CySEC Advanced Certificate within six months
• Knowledge of Metaquote MT4 software is a plus
• Basic knowledge of programming languages like SQL, Oracle, R, Python, etc. is a plus
• Microsoft excel Power BI knowledge is a plus
• Ability to meet deadlines and work under pressure
• Strong analytical and problem-solving skills
• Teamwork driven and results oriented
• Maintain honesty, integrity, and work ethic
• Flexible to work on a weekly rotating shift (morning/ afternoon/ night)

The successful candidate will be accountable for:

• Being responsible for daily dealing operations
• Identifying issues affecting customers
• Support the team by placing of trades across different assets using specific trading platforms.
• Undertake administration duties as required to facilitate order completion on all trades
• Generate various reports and source information as required and when requested.
• Ensuring that accounts are accurately monitored and recorded
• Interpreting policies and procedures in the financial markets
• Keeping track of market information and corporate announcements and provide timely updates to management

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• BA/BSc University Degree in Mathematics/ Finance/ Economics/or any other related subject.
• Excellent command of the English language, both verbal and written.
• Proficiency and Experience in the latest financial instruments and innovations.
• At least 6 months’ experience in a similar role is a must.
• Willingness to obtain CySEC Advanced Certificate within six months and generally keep industry knowledge up to date.
• Knowledge of MetaTrader Manager & Client Terminal is a plus.
• Ability to meet deadlines and work under pressure.
• Strong analytical and problem-solving skills.
• Teamwork driven and results oriented.
• Maintain honesty, integrity, and work ethic.
• Flexible to work on a weekly rotating shift (morning/ afternoon/ night).

The successful candidate will be accountable for:

• Being responsible for daily dealing operations
• Identifying issues affecting customers
• Support the team by placing trades across different assets using specific trading platforms.
• Undertake administration duties as required to facilitate order completion on all trades
• Generate various reports and source information as required and when requested.
• Ensuring that accounts are accurately monitored and recorded
• Interpreting policies and procedures in the financial markets
• Keeping track of market information and corporate announcements and provide timely updates to management

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• University Degree in relevant subject such as Computer Science, Business, Finance, or related field.
• 2+ years of experience in IT project management within the Financial Industry.
• Strong experience in JIRA and Confluence.
• Professional qualifications / certifications (e.g. Prince2, PMP, Scrum etc.) will be considered an advantage.
• Good knowledge and application of Agile methodologies across complex projects.
• Ability to manage multiple projects simultaneously
• Excellent communication skills, both written and verbal.
• Experience working with cross-functional teams.

The successful candidate will be accountable for:

• Manage IT and various Organizational projects.
• Meet and coordinate with internal and external stakeholders to establish project scope, vision, strategy, and priority.
• Communicate and monitor project status, progress, and issues to stakeholders, including senior management, be able to resolve cross-functional issues.
• Reporting progress on development and escalating issues or slippages in a timely manner, identifying remedial action to keep the project on track.
• Coordination of projects from the planning and design phase to construction and maintenance and ensure resource availability and allocation.
• Using Agile methodology values, principles, and practices to plan, manage, and deliver solutions.
• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• Working with the Atlassian services: JIRA, Confluence.
• Prepare technical testing scenarios to be used by Q&A department.
• Research and keep up to date on best practices.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• Minimum 1 year of professional experience in test automation, including developing, maintaining, and executing automated test scripts (Java, C# or Java Script) or basic programming skills in any of the programming languages and willingness to learn automation testing.
• Working experience with test automation tools (e.g. intellij + Appium, Visual Studio + Winium, Selenium WebDriver, Cypress, Postman or other tools)
• Experience with testing API, web applications, mobile applications or desktop applications
• University degree in Computer Science or related field
• Hands-on experience with one or more of the following: TestRail, Jenkins, JIRA, AWS, GitLab
• Experience in building test automation frameworks
• Strong analytical, conceptual, and problem-solving skills, able to gather necessary details to determine a proper solution
• Good command of the English language, both verbal and written

The successful candidate will be accountable for:

• Work as a valued member of the team with personal responsibility, adding value to all test activities as well as other activities in the team
• Build/Edit/Maintain automation frameworks for testing
• Identify new technologies and best practices for our growing engineering team
• Produce high-quality test assets
• Building Integration and/or end-to-end automated tests
• Creating/Updating and executing test cases
• Maintain our manual/automation test suites
• Ensure key issues detected are appropriately documented, flagged, communicated to resolve promptly

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• Minimum 3 to 5 years’ experience in FX sales position within a brokerage company.
• Previous experience in a sales/retention related position.
• Excellent customer service and communication skills.
• Overseeing the activities and performance of the sales team.
• Very good command in English language.

The successful candidate will be accountable for:

• Promote and sell the company’s products and services.
• Follow the company sales strategy as outlined by management.
• Offer development and motivation to the sales team.
• Responsible for daily sales performance to ensure results are delivered and achieved.
• Profile clients/potential clients to determine level of service and client’s experience.
• Assist clients and provide guidance on the use of the company’s products and services.
• Follow up on clients trading accounts and financial market conditions if needed.
• Maintain and strengthen customer’s relationships by making the company’s identity stronger.
• Follow up with none-active clients/potential clients and updating clients about new products and features.
• Report and assist the Branch Manager for any problem arises with customer or any other issues related to the assigned duties for an effective solution.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Private medical insurance
• Friendly multinational environment
• Opportunities for professional learning and growth